May 15, 2023
Providing a premium customer experience is what drives us at Koulomb. It’s essential to attracting and retaining EV drivers, as well as incentivizing new EV purchases. The ease of using the chargers, the speed at which they power up the car, and the accessibility of chargers all contribute to reducing what is called “range anxiety” in EV drivers.
Here are some key considerations for creating a positive EV charging customer experience:
Creating a positive customer experience at EV charging stations is critical for encouraging the adoption of electric vehicles and promoting sustainable transportation. By considering the location, charging speed, payment options, user interface, customer support, and maintenance and cleanliness, businesses can provide an optimal charging experience for their customers.